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Return Policy

Returns & Exchanges:

If you are not fully satisfied with your purchase please e-mail your request to sales@primaryjane.com for return approval within 15 days of your purchase, or call 1-855-774-5263. All product returns must be in the same physical condition as received and in the original packaging. Our products are consumables and cannot be accepted back if they are open/used. We will accept returns on used and/or opened products if you have a doctors note or proof of allergy/negative reaction to any of our products. Please check the ingredient list before purchasing.

Shipping Damage:

All our products are tested for quality and all shipments are carefully inspected before leaving our warehouse or our affilate warehouses. Please check your shipment upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of receipt of your package. Please contact us via email and provide detailed information if your product was damaged during shipping so we can facilitate a return label and a replacement at no cost to you.

Please email us at sales@primaryjane.com for more info on return submissions.